Frequently Asked Questions


Does SomeJam ship internationally?

How long will delivery take?

Do you offer shipping with tracking?

Where can I find the tracking information for my orders?

Can I change or cancel my order?

What are Live shipping rates?

Which payment methods are accepted at our store?

Is website secure?

Does retain customers’ credit card information?

No shipping options were found?

What if I don't get my package?

What if the order is lost in the mail?

My order shows it is being returned to sender, what now?

How long do I have to submit a claim for a return/exchange?

What happens if a package isn't delivered to me, but the tracking states that it did?

Do you accept returns?

How do I report a problem with my order?

What if the product is damaged in the mail?

How are returns handled differently when comparing quality concerns or customers changing their minds?

Why I didn't get an order confirmation email?