Any claims for misprinted/damaged/defective items must be submitted within 20 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
After you've received your product you have 20 days to request a refund. Due to factors out of our control, which include shipment delays and customs clearance, may have an impact on the delivery time, if four weeks have passed and you haven't received your order, we will extend the delivery deadline one more week, before processing a refund or resending the product.
Conditions to apply for a refund
We only offer refunds in the following cases (proof required):
- If you receive the product broken, damaged or in bad condition.
- If you never receive the product.
- If you receive a product different from the one you ordered.
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!
We don't offer exchange for the reason of wrong size. Please, always choose size attentively! Use our size chart.
To complete your refund, we require backup of the claim.
We require a clear picture or video of the item received under natural light and a close up of the damaged, broken or missing part that is the reason for the refund claim.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition that is damaged or with missing parts for reasons not attributable to our error.
Refund claims are not granted if they are not submitted in 20 days after delivery.
Refund logistic (if applicable):
Once the request is received and analyzed by our team, we will send you an email to inform you that we have received your claim.
We will also notify you with in 24 hrs when the approval or rejection of your claim has been processed.
If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method, within a few days depending on bank schedules.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. Please, get in touch with your local post office to try locating the lost order!
Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
If you have any further question, please check our F.A.Q page first.
If you notice an issue on the products or anything else on the order, please contact us: firstname.lastname@example.org